Welcome to our FAQ page for custom handbags and leather accessories. We have sorted out key information for worldwide wholesalers, brand owners and Amazon sellers covering OEM service, MOQ, sample policy, payment terms and delivery arrangements.
Should you have unique requirements for your private label project, do not hesitate to submit an inquiry for a tailored quotation.

Group 1: Orders & Payment

Q1: What payment methods do you accept?
We support T/T (Bank Wire Transfer), PayPal, Western Union. For bulk OEM orders, a 30% deposit is required before production, and the 70% balance shall be paid before shipment.

Q2: Can I modify or cancel my order after placing it?
You can contact our sales team to modify order details within 24 hours of deposit confirmation. Once production starts, order cancellation is not available, and customized products cannot be returned or exchanged.

Q3: Do you offer wholesale discounts for large quantities?
Yes. We provide tiered volume discounts based on order quantity. Please send your target quantity to our sales manager for the best wholesale price.

Group 2: Samples & OEM / ODM Customization.

Q1: Can I get a sample before bulk order?
Sample orders are welcome. We can produce samples according to your design, logo and material requirements. The sample cost and shipping fee will be charged, and the sample fee can be refunded when your bulk order reaches our MOQ.

Q2: Do you support OEM & ODM service for handbags and leather goods?
Absolutely. We offer custom logo embossing/debossing, custom color, material selection, hardware customization and private packaging design. Our design team can also develop new styles based on your market demand.

Q3: What is your Minimum Order Quantity (MOQ)?
Our standard MOQ for custom OEM bags is 100 pieces per style. Small trial orders are acceptable for certain in-stock items, please contact us for details.

Group 3: Production & Lead Time

Q1: How long is your production time?
For stock items: 3–7 working days.
For custom OEM bulk orders: 7–15 working days after deposit and all confirmed design details.

Q2: How long is shipping time after production is finished?
We ship via DHL, FedEx, UPS or sea freight.
Air express: 5–8 working days to most countries;
Sea shipping: 25–40 working days depending on destination port.

Group 4: Shipping, Customs & Tariff

Q1: Do you offer free shipping?
Free shipping is not included by default. We will calculate the exact shipping cost based on your order weight, volume and delivery country before payment.

Q2: Who is responsible for import duties and customs taxes?
Import tariffs, customs clearance fees and local taxes in your country are borne by the buyer. We will provide commercial invoice and packing list to help with smooth customs clearance.

Q3: Can you ship to my country?
We deliver to most countries worldwide. If your location is not listed on the checkout page, please message us for a custom shipping quote.

Group 5: Return, Refund & After-sales

Q1: What is your return policy?
For stock products with quality problems caused by manufacturing, we support replacement or partial refund after providing photo proof.
Custom OEM orders are non-refundable unless there are serious mass production quality issues confirmed by both sides.

Q2: What should I do if my parcel is lost or damaged during transit?
All shipments are insured. Please take photos of the outer package and damaged goods immediately upon receipt, and we will assist you to file a claim with the logistics company.